Social Listening | Blue Ocean Global Technology

Are You Listening to Your Customers?

Understand your customers, build loyal relationships, and achieve better opportunities. Take your brand to the next level today through social listening.

Social Listening

Social Media Crisis Are
Always Brewing.

Social Listening

Any activity on social media has the potential to quickly spread and gain traction around the globe within a short span of time, which may affect a brand’s reputation and lead to missed opportunities and reduced trust.

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Social listening is the practice of monitoring social media channels for mentions of your brand and your competitors, along with discovering related keywords that will help your SEO. Despite investing in social listening technology, more than half of respondents in the study reported still having to analyze social data manually.

of consumers feel more connected to brands who engage with audience on social media.
people consider twitter as a marker of customer service.
of consumers expect responses on social media within 24 hours. Yet average brand response rate is less than 25% across industries.

How We Use Social Listening to Elevate Your Brand

We can help you understand the needs of your customers, so you stay one step ahead of any social media crisis. Our team will keep a track of what people say or write about your brand in real-time and you’ll learn how your customers feel about your brand and services. We also help you know your customers’ pain points and work with your team to address them.

  • Spot a Crisis

  • Evaluate Brand Image

  • Provide Information

  • Get Industry Insights

  • Monitor Events

  • Analyze Your Campaign

  • Analyze Competition

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Sentiment Analysis

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Engagement Insights


Audience Targeting

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Review Management

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Trend Analysis

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Content Analysis

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Influencer Identification and Marketing

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Brand Health Monitoring

Stay Ahead of the Conversation, Engage With Your Audience, and Create
A Positive Brand Image.

Boost Your Online Presence With Social Media

Customers and opportunities are ever-present on social media. We help you stay updated by tracking and analyzing every brand mention, hashtag, comment, review and more, across multiple platforms, so you’re always on top of every conversation.

What Makes Us Different

We are a global community and our team represents 20+ countries.

Social Listening
  • Provide a 24/7 work cycle

    Provide a 24/7 work cycle

  • Proficient in 18+ languages

    Provide a 24/7 work cycle

  • Proficient in 18+ languages

  • Collaborative Team

  • Technically Advanced

What People Say About Us

Get Ahead of What People Are Saying About You.
Start Listening With Blue Ocean Global Technology.


What is social listening and how does it work?

Social listening is the process of monitoring online conversations and interactions that are relevant to a particular brand, product, or industry. It involves the use of specialized software and tools to monitor and analyze social media data in real-time. Businesses these days use social listening to identify emerging market trends, and uncover opportunities for engagement and growth.

It provides valuable insights that can help businesses make more informed decisions and improve their overall performance.

How can social listening benefit my business?

Social listening can change your entire business game. One of the benefits include responding to customer feedback and complaints and developing more effective marketing and communication strategy. Following are the ways in which businesses can benefit from social listening.

  • Understanding customer needs and preferences: Identifying common themes and trends can inform product development, marketing strategies, and customer service.
  • Reputation Management: Tracking customer sentiment becomes easy with social listening. It also helps in monitoring your brand. Negative feedback or complaints can be addressed quickly.
  • Competitive Analysis: Keeping a track of your competitors’ strengths, and strategies is crucial to identifying new areas of opportunities. 
  • Influencer Marketing: In the world of social media, finding influencers to promote your product has become possible through social listening. Engaging your audience through influencers can drive brand awareness and sales.

Can I use social listening to monitor specific keywords, hashtags, or competitors?

Yes, social listening can be used to monitor specific keywords, hashtags, or competitors. By setting up social listening tools, you can monitor specific keywords and hashtags related to your brand or industry to gain insights into what people are saying and how they feel about it. Social listening tools can help you identify opportunities, track sentiment, and gauge the effectiveness of your marketing campaigns. They can also help you identify customer pain points and areas where you can improve your products or services.

How do you measure the impact and effectiveness of social listening?

Measuring the impact and effectiveness of social listening involves analyzing the insights and data gathered from the process and assessing its impact on business goals and objectives. Here are some ways to measure the impact and effectiveness of social listening:

Track engagement: Monitor the number of likes, shares, and comments on your social media posts and compare them to your pre-social listening metrics. 

Measure sentiment: Track the sentiment of social media mentions over time. Has there been a change in sentiment since you started monitoring? Is the sentiment positive, negative, or neutral?

Analyze sales: Analyze sales data before and after implementing social listening strategies. 

By tracking these metrics and analyzing the insights gathered through social listening, you can measure the impact and effectiveness of social listening and identify areas for improvement.

Is there a limit to the number of social media platforms or accounts that can be monitored?

Yes, there is typically a limit to the number of social media platforms or accounts that can be monitored by social listening tools. The exact limit varies depending on the tool, pricing plan, and other factors.

Most social listening tools offer a range of pricing plans that differ in features, capabilities, and limits. 

For example, a basic plan may only allow monitoring of a few social media platforms and a limited number of keywords, while a higher-tier plan may offer more comprehensive monitoring across multiple platforms and unlimited keywords.

Additionally, some social media platforms may have limitations on the amount of data that can be collected or accessed through their APIs (Application Programming Interfaces), which can also impact the capabilities of social listening tools.

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Reputations are everything.
Let us help you control the online narrative.

A positive reputation is a valuable asset. You deserve to be in control of what the internet says about you or your brand. We specialize in building, monitoring, and protecting digital reputations. Schedule time with our team to audit your existing digital presence and find ways to elevate and enhance your online impression.

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Reputations are everything.
Let us help you control the online narrative.

A positive reputation is a valuable asset. You deserve to be in control of what the internet says about you or your brand. We specialize in building, monitoring, and protecting digital reputations. Schedule time with our team to audit your existing digital presence and find ways to elevate and enhance your online impression.

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Brittney Bagiardi

Business Development & Marketing Manager at Butler Weihmuller Katz Craig LLP February 4, 2020

The Legal Marketing Association's Tampa City Group was honored to have Sameer come to speak with us regarding Online Reputation Management. Sameer is an energetic presenter who took the time to answer each and every one of our questions. His expertise was evident in his polished presentation, and our members were engaged thoroughly. All communications leading up to the event were timely and friendly, and I have enjoyed my time working with Sameer on this speaking engagement.

Tamie Maffeo

Marketing Manager at NEIRG Wealth Management. & Business Succession Advisers, LLC

Working with Sameer and the team at Blue Ocean Global Technology has been such a positive experience! The ongoing communication combined with the efficiency of work of the team is very much appreicated. Sameer is quick to respond to any questions we may have. He and his team is quick to to resolve any questions that arise. They go above and beyond for us no matter what day or time we reach out. I have had many dissapointing engagements over the years with similar firms but must say that this is a refreshing experience. I am in a niche business with complicated regulations surronding our marketing platform. Having the peace of mind that the team at Blue Ocean is there to impliment and guide our firm gives me great satisfation. That being said, I give them my highest reccomendations and would gladly speak with anyone who has any questions regarding my experience.

Jay Chong

EVP, Head of e-Mobility Group at SK Group

I had a chance to work with Sameer for several months, and he has been one of the most transparent and responsible people I have ever worked with. He has been highly responsive, always responding within a day despite the time zone difference, and thoughtful, which was a big relief for me as some I worked with in the past were "Catch Me if You Can". He has delivered all his promises and more. He has been genuine and results oriented. It has been a pleasure working with him, and I highly recommend his service.

Vern Hayden

Client Advocate at Sovereign Financial Group, Inc

Sameer lives outside the cliche’s of life. Let me put it this way:

If you were looking for someone totally committed to helping in a mission, a cause, or company you would want Sameer.

If you were looking for someone who would drop everything to help you, who knows the best and worst about you, someone with empathy and understanding, in short someone you call a “true friend” , you would want Sameer.

If you want someone who has aligned themselves with the great causes of women you will want Sameer. If you want someone who gives a damn about kids that are abused,misplaced,without direction,kicked to the curb, and need help get Sameer.

If you want someone to give a mesmerizing presentation get Sameer. He will stay up all night doing relentless research on the subject and the audience and inspire your audience to action.

If you want someone with a consistent well defined philosophy of life combined with a remarkable code of ethics you want Sameer.

If you want a leader with emotional and academic intelligence combined with magnetic charisma check in with Sameer.

If you want a team player who has been in the trenches as well as the mountain tops Sameer has been there.

If you want someone to help stabilize your business and take it to greater fulfillment Sameer will be there for you.

If you need a George Gilder tech genius as a resource., Sameer knows the best and can bring innovative solutions to your challenges. ( the right wing radio host Rush Limbaugh said if he could choose another brain it would be Gilder’s.)
If you need someone to trust with integrity and accountability you need to meet Sameer. I could go on but I think you know how I feel about this guy now. I have known and been a friend for over two decades.

Najah A. Edmondson

Marketing professional at National Center For College & Career Transitions (NC3T), The TASA Group and ASK For Tutoring

Sameer Somal is a personality you cannot forget! I met Sameer one year exhibiting at the Delaware Valley Legal Expo in King of Prussia, PA. It was the end of the night and he came over to introduce himself to me and my colleague. We engaged in an amazing conversation about The TASA Group and about relationship management. He helped us take our belongings to the car at the end of the night. We all left with a new connection and a lifelong friend. So excited with meeting Sameer, we immediately figured out how we could work together - webinars, articles and in-person presentations to some of the organizations we are partnered with. It's been a few years since we met and Sameer continues to thrive in his field and in his expertise. The light he exudes is both infectious and comforting. I would recommend Sameer for any job!

Walt Wiesenhutter

Certified Small Business Mentor at SCORE Mentors Philadelphia. Taught at Harvard University Executive MBA & at Columbia Executive MBA & Northwestern Executive MBA

My name is Walter J. Wiesenhutter and I am loyal client of Sameer Somal’s and Blue Ocean Global Technology. I founded Jay Associates in 1984 and served as president of our consulting company for several decades. Regretfully, our offices were in the World Trade Center in 9/11 and we lost key team members as a result of those tragic events. We persevered for the next few years to replace the seemingly unreplaceable. I met Sameer, one of the co-founders of Blue Ocean Global Technology in 2005. I was immediately impressed with his genuine character and commitment to serving others. The emergence of the internet and digital technology changed our business so much and our meeting couldn’t have been more serendipitous. I was quite fortunate to learn of this company’s world-class resources. Over the years, they were instrumental in improving our stellar reputation and building a digital presence that reflected the trust we had with our clients offline. As business partners, clients, and friends complained about their Google presence, disappointing web development projects, and digital marketing companies over promising and under delivering, I referred them directly to Sameer and his team at Blue Ocean Global Technology. Their needs and requirements were always handled with care; the feedback is always exceptional because they deliver results based on exactly what the companies want to help them grow. When Blue Ocean Global Tech did not feel they could provide the best service or guidance on a particular situation, Sameer and his colleagues are honest with me or anyone from my network. They then took the time to find resources and partners within their trusted network that were a better fit. Today, at 75, I am delighted to share and document my successful experiences with this team of excellent professionals. If you are looking for a global team that is diligent, honest, and transparent, you have found the right company in Blue Ocean Global Technology. Not only do I give them my highest and best recommendation, I feel fortunate to call many of their global team members my friends!